The North American Equipment Dealers Assn. (NAEDA), Farm Equipment Manufacturers Assn. (FEMA) and FEWA-AIMRA have completed an agreement to initiate the launch of a new online system to process warranty claims and warranty registrations. When officially launched in January 2009, the Warranty Claim Processing System will allow users to electronically complete warranty registration, file warranty claims and track the progress of claims as they are processed.
“The system will streamline the warranty process, improve the accuracy of claims filed and expedite the reimbursement of claims,” according to a statement released by NAEDA, FEMA and FEWA-AIMRA. “The system also will feature updated warranty language and filing procedures to reduce or eliminate confusion about the warranty policies of participating manufacturers and distributors. We’re eager to introduce this system to the industry.”
The Warranty Claim Processing System was developed over a two-year period, with members of each association taking part in numerous beta tests. Manufacturers and dealers will be required to register and create both a User Name and Password to gain full access. Use of the system is not limited to members of NAEDA, FEMA and FEWA-AIMRA.
The North American Equipment Dealers Association (www.naeda.com) is based in Fenton, Mo. It provides educational, finance, manufacturer and government relations services, and legal assistance to more than 5,000 retail agricultural, industrial and outdoor power equipment dealers in the U.S. and Canada.