New Kubota Warranty System

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Announcing a major investment in its warranty claims procedure, managers with Kubota Tractor Corp. recently detailed a new partnership with Tavant Technologies, a leading provider of aftermarket solutions. Going into effect in early 2019, Kubota will deploy the Tavant Warranty On-Demand (TWOD) platform as its sole application for handling warranty claims and related aftermarket business processes. According to company officials, the platform will help Kubota enhance its service quality and operational efficiency when processing and tracking warranty claims and benefit its network of 1,100 dealers nationwide. Tavant’s warranty platform is built to help automate and self-check claims during processing. Upon deployment, the system immediately reduces lead times and accelerates throughput rates. It enables an integrated workflow in which all stakeholders can work toward a common objective to eliminate errors, reduce warranty spend, improve product quality, and enhance end-customer satisfaction. According to Todd Stucke, senior vice president of marketing, product support, and strategic projects for Kubota Tractor Corporation, “Business processes around warranty claims are part of the services we offer to our stakeholders, and we always want to offer the best products and experiences. This new offering will help Kubota maintain the high level of service and customer satisfaction that is expected from all aspects of our company.”