Share On Social
Kawasaki New Customer Care Department
As the Kawasaki Motors Corp., U.S.A. Engines Division has built much of its reputation on the level of responsiveness it has shown to its customers. Dealers will soon see more support as Kawasaki’s existing Order Services Department becomes the Customer Care Department.
More than a name change, the six-person team will focus on enhancing the contact procedures between dealers and the company. Jake Heaton, a four-year veteran of the Order Services Department, will manage the department.
The company believes the keys to providing service are two-fold—quick response and thoroughness of information. Both delivered with expertise and caring from a dedicated team that is able to track individual dealer issues from inception to conclusion.
Karen Howard, director of dealer support and marketing, says requests from dealers will be tracked through KMC’s system by staff with an intimate knowledge of the product and ordering process. The dealers’ first point of contact will generally be the team member that manages the issue and reports back to the dealer, shortening the process and helping to maintain personal interaction.
“Issues brought to our attention aren’t simply spilling into a giant call center,” says Howard. “They’re being given special, individual attention so that the process can be managed quickly.”
According to Howard, “This detailed and focused methodology will allow the Kawasaki Customer Care team to become better advocates for the dealers, not only through efficiency, but also by making their concerns known to all relevant teams to help resolve issues for the dealer.”
Latest News
This Old House’s Kevin O’Connor Will Deliver Keynote for Equip Attendees
Renowned This Old House host and home improvement expert, Kevin O’Connor, will deliver the keynote address, sponsored by Kress, at Equip focusing on energizing landscapers, contractors, dealers, and manufacturers and helping them identify ways to build their business. The trade show, which drew over 27,000 people last year from all 50 states and 46 countries, will be held October 15-18 at the Kentucky Exposition Center (KEC).
Yakta Unveils Full Production Line
Yakta, building upon 35 years of manufacturing excellence through its sister company Arrowquip, transfers a customer-focused approach to the zero-turn mower industry and has announced full-scale production of its range of zero-turn mowers. Fresh off the success of last year’s Equip Expo prototype display, Yakta’s production lineup, including the YXR 710, YXR 610 and YXR 410, with the YXR 910 soon to follow, boast industry-shattering durability, from their strong I-beam caster arm construction to their 7-ga. steel decks—strength that sets a new standard in mower resilience.
Rotary Announces New Additions to Sales Team
Rotary Corporation has appointed two new territory sales managers as it expands the sales division to meet the needs of a growing dealer network, according to an announcement by Mark Smith, Chief Sales Officer.